Frequently Asked Questions

    General

    For availability and further details, reach out to our customer support team on WhatsApp at +91 8105003848. Our team is ready to assist you with all your queries promptly. Contact us today!

    Additionally, explore our wide range of products on our website www.sparify.co. You can shop by spare parts, accessories, or bike categories to find exactly what you need.

    It usually takes 24-48 working hours for a product to be dispatched from our warehouse. We always strive to process your orders for dispatch as quickly as possible.

    Yes, we maintain a comprehensive inventory that includes OEM (Original Equipment Manufacturer), OES (Original Equipment Supplier), aftermarket, and imported categories of spare parts and accessories. Detailed information for each product is clearly mentioned in the product's description on our website. Please be assured, we do not sell any used or refurbished products.

    Returns

    You can return products if they are damaged in transit, the wrong item was delivered, or if there are product compatibility issues. Please report damaged or incorrect products within 2 days, and initiate other returns within 7 days of delivery. For more details about Sparify's return and exchange policy, click on the link below:

    Return and Exchange Policy

    If the product arrives damaged or the wrong item is delivered, you are entitled to a full refund. For cases where you change your mind or no longer want the product, refunds will be processed after deducting logistic charges based on the original order value:

    • Orders below ₹500: ₹100 deduction
    • Orders between ₹501 - ₹999: ₹140 deduction
    • Orders between ₹1,000 - ₹5,000: ₹200 deduction
    • Orders between ₹5,001 - ₹15,000: ₹300 deduction
    • Orders between ₹15,001 - ₹25,000: ₹700 deduction

    All refunds will be issued to the original method of payment. For cash on delivery (COD) orders, your bank details will be required to process the refund.

    You can request an exchange within 7 days of delivery, subject to product availability. Items must be returned in their original condition and packaging. Please contact our customer support for assistance with exchanges.

    Shipping

    At Sparify, we ensure your orders reach you safely and promptly by partnering with highly reliable couriers like Delhivery, Ekart, Shiprocket, Amazon Shipping, Blue Dart, Ecom Express, and XpressBees. Shop with confidence, knowing your products are in trusted hands.

    After successfully placing your order, delivery takes between 2-6 working days, depending on your location:

    • Metro cities: 2-4 days
    • Other parts of India: 3-6 days
    • North East and J&K: 4-7 days

    Note: 24-hour delivery is available in select pin codes in Bangalore on pre-request (applicable on limited SKUs only).

    To track your order, click on the link below:

    Track Your Order

    Your tracking information will also be shared via WhatsApp and email. If you encounter any issues, feel free to reach out to our customer support team on WhatsApp. Our agents are happy to assist you.

    Note: Sparify never solicits or requests financial information such as bank account numbers, credit/debit card details, UPI IDs, or OTPs from customers over the phone. We strongly advise you not to disclose such information to anyone claiming to represent our company.

    If you become aware of any fraudulent activity on your account, we recommend that you contact your bank or financial institution immediately to report the incident and take appropriate action to safeguard your account.

    Yes, we ship to over 35,000 pin codes across India. No matter which town or village you stay in, we are happy to deliver your products. Shop now at www.sparify.co.