Maddog

💥 If your order arrives and is not as described on the website, we promise to fix it — NO NONSENSE.

🔍 Quick Summary  -

🟦 7-Day Window – You can request a return or replacement within 7 days of delivery.
🟩 Eligibility Shown on Product Page – Every product clearly displays:
Return + Refund / Return + Exchange / Exchange Only / Non-Returnable
🟨 Refunds:

• Prepaid → Original payment method

• COD → Lifetime Store Credit
  🟪 One return or replacement allowed per order ID
  🟥 Unboxing video is mandatory for ALL requests
  🟦 Logistics fee applicable for returns/exchanges
  🟧 Pickup attempted twice only
  🟫 Partial COD advance (PPCOD) is non-refundable
  🟥 Warranty handled as per brand policy

📘 1. Eligibility – Check Before Ordering

Below the Add to Cart button, each product shows one of these labels:

• Return + Refund Available

• Return + Exchange Available

• Exchange Only

• Non-Returnable / No Exchange

👉 Always check this before placing an order.

📄 2. Return & Replacement Window (7 Days)

Request must be submitted within 7 days from delivery.

👉 Return/Replacement Form:
https://bit.ly/sparify-returns

✔ Requirements:

• Product must be unused, uninstalled, and unaltered

• All packaging, tags & accessories must be intact

• Unboxing video is compulsory

• Only one return/exchange per order ID

🚚 3. Logistics Charges (Automatically Applied)

(Colour-coded table for clarity)

These apply for:

• Change of mind

• Wrong size ordered

• Exchange for other products

• Return + refund (customer preference)

🟩 FREE when:

• Wrong product received

• Damaged product received

📊 Logistics Fee Table

➡️ Auto-deducted during refunds or charged upfront during product exchange.

🚚 4. Pickup Process

• Reverse pickup will be attempted twice.

• If unsuccessful (customer unavailable / phone unreachable / area not serviceable),
  ➝ You must self-ship the product to Sparify’s warehouse.

• Reverse pickup availability depends on your pincode.

💰 5. Refund Policy

🟢 Prepaid Orders

Refund is processed to the original payment method after QC.

🟡 COD Orders

Refund is provided as Store Credit Code:

• Lifetime validity

• No expiry

• Can be used anytime

❌ COD convenience fee is non-refundable.

🟠 PPCOD Orders (Partial COD)

The advance amount paid at checkout is NON-REFUNDABLE.
This is clearly mentioned at checkout.

🟥 6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Headlamps

• Electrical & electronic components

• Spark plugs

• Fuel system parts

• Fiber body parts

• Performance parts

• Pre-order items

• Helmet visors / internal parts

• Any item marked “Non-Returnable” on product page

👉 Eligibility is always visible before ordering.

⚠️ 7. When Return/Exchange Will Be Rejected

Sparify reserves the right to decline if:

• Product is used, installed or altered

• Marks, scratches, installation damage found

• Packaging/tags/accessories missing

• Unboxing video unclear or missing

• Issue not visible in provided proof

• Returned item doesn’t match the issue reported

🛠️ 8. Warranty Claims (Brand Wise)

Warranty is brand-controlled, not Sparify-controlled.
Sparify acts as a facilitator.

🟦 A. Brand-Handled Warranty (Most Brands)

Customers can raise complaints directly on:

• Brand website

• Brand WhatsApp

• Brand service portal

Process:

1. Upload Sparify invoice

2. Share issue video/photos

3. Brand inspects → decides repair / replacement / rejection

➡️ Sparify can help escalate if brand delays.

🟧 B. Sparify-Handled Warranty (Some Brands)

If brand requires physical inspection:

• Customer ships the product to Sparify (cost borne by customer)

• Inspection timeline: 15–20 days

• Brand may:

  • Repair

  • Replace

  • Return same item (if no issue found)

After closure:

• Sparify ships final product back free of cost.

🟥 C. Important Warranty Notes

• Decision is fully brand dependent

• Replacement is not guaranteed

• Installation damage or wear & tear is not covered

• Missing video proof may lead to rejection

💬 Need Assistance? We’re Here.

📞 +91 8105003848
📧 support@sparify.co
⏰ Mon–Sat, 10 AM – 7 PM